If I were you, I wouldn't trust them to have a vehicle or bus for you. Even if you placed a deposit. If they can rent it to someone else for more they will.
I don't know if the office is disorganized or shady.
My daughter is on one of their busses as we speak. They just got started back towards home from Chicago and had a bad blow out. They waited hours for someone to come and fix it. When they finally showed up to change the tire, all they did was put the spare on. The gentleman changing it told them the spare was completely bald and that the driver would "just have to go slow." Seriously!? All the way from Chicago to Lincoln, bus full of girls on a bald tire, "just go slow."!!!!???? I made my daughter ask the driver what the name of his company is so I knew who to have my attorney contact if something horrible happens. What a joke of a company! Can't even keep their passengers safe! This had better end well if they intend to keep their company running. Because if something happens I will see to it that it is shut down permanently.
They have a terrible habit of double booking their buses and vehicles so when you go to pick up the keys, the vehicle you already had an agreement with is already rented and your screwed. Whoever picks up the keys first wins the rental, even if you had it reserved for weeks.
Our experience with them was fair-good. We were told they would stop every 3-4 hours for bathroom breaks and we found ourselves waiting 7-10 hours! We had over 100 high school students plus chaperones and one of the buses arrived with a toilet that didn't flush. The drivers kept saying they were looking for a rest stop, but somehow they never found one! On the way back we decided to locate them ourselves and force them to stop at gas stations when needed. They weren't happy about it. Also, we were told there would be wifi and not one bus was equipped with it. Other than the bathroom issue they were OK. They got us where we needed to go.
Navigator Motorcoaches is a US Point Of Interest based in Norfolk, Nebraska. Navigator Motorcoaches is located at 84605 US-81, Norfolk, NE 68701, USA.
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